Support Package
Support Package
Support Package
Customer acknowledges and agrees that a Support Package is a mandatory, non-separable element of this Agreement.The Support Package will be charged monthly, in addition to the fees for the main solution. Northfork reserves the right to discontinue support for the main solution if Customer fails to pay the Support Package fees within fourteen (14) days of the invoice due date.
Customer shall be automatically enrolled in the "Premium" Support Package for a period of fifteen (15) working days following the launch of the main solution (the "Initial Support Period"). The "Premium" Support Package will be provided at no additional cost during this Initial Support Period. Following the Initial Support Period, if Customer does not affirmatively elect to continue with the "Premium" Support Package by submitting a written confirmation via email, Customer's support will automatically default to the "Essential" Support Package.
Accessibility
Northfork works to ensure that its website is as user-friendly as possible, and always in accordance with local web accessibility legislation. What does it mean?
Web accessibility aims to make web texts, images, forms and navigation accessible and understandable to the general public. It also looks to uphold equal opportunity and equal access to information for people with disabilities, according to the UN Convention on the Rights of Persons with Disabilities.
This website has continues optimising to meet 'world wide web consortium' (W3C) standards.
Northfork webpages should evaluate its assessibility based on the four WCAG 2.0 principles: perceivable, operable, understandable and robust. These particular standards enable access to a wide range of users, for instance people with blindness, deafness or learning difficulties.
Despite our efforts to achieve full website accessibility, certain material e.g documents in PDF format found on some pages may not yet be optimised. We constantly work to make this website entirely compliant.
Compliance
In order to meet evolving web accessibility criteria, Northfork take into account aspects such as: 'alt tags' - image descriptions which help users working with screen readers to understand what the pictures are about contrast between text and background - which is adjusted to be readable navigability - keyboard-only navigation is available for users who have problems using a mouse 'go to content' link - which lets users reach the main content directly by bypassing the header seamless spam protection - which shelters users from fake sign-ups without interacting with their website experience.
Feedback
We are actively working to increase the accessibility and usability of our website and in this respect we welcome user recommendations. Users can get in touch by sending an email to the following email address: support@northfork.io
Customer acknowledges and agrees that a Support Package is a mandatory, non-separable element of this Agreement.The Support Package will be charged monthly, in addition to the fees for the main solution. Northfork reserves the right to discontinue support for the main solution if Customer fails to pay the Support Package fees within fourteen (14) days of the invoice due date.
Customer shall be automatically enrolled in the "Premium" Support Package for a period of fifteen (15) working days following the launch of the main solution (the "Initial Support Period"). The "Premium" Support Package will be provided at no additional cost during this Initial Support Period. Following the Initial Support Period, if Customer does not affirmatively elect to continue with the "Premium" Support Package by submitting a written confirmation via email, Customer's support will automatically default to the "Essential" Support Package.
Technical bug reporting shall be conducted in accordance with the terms specified in the Service Level Agreement (SLA). The Customer shall have the option to report any exclusive technical issues directly through Northfork’s designated support email.
During the term of this Agreement (the "Commitment Period"), the prices listed will remain in effect and will not be subject to increase. Any increase of the pricing will be done according to the 5.2. of the Terms of service.
Technical bug reporting shall be conducted in accordance with the terms specified in the Service Level Agreement (SLA). The Customer shall have the option to report any exclusive technical issues directly through Northfork’s designated support email.
During the term of this Agreement (the "Commitment Period"), the prices listed will remain in effect and will not be subject to increase. Any increase of the pricing will be done according to the 5.2. of the Terms of service.
Technical bug reporting shall be conducted in accordance with the terms specified in the Service Level Agreement (SLA). The Customer shall have the option to report any exclusive technical issues directly through Northfork’s designated support email.
During the term of this Agreement (the "Commitment Period"), the prices listed will remain in effect and will not be subject to increase. Any increase of the pricing will be done according to the 5.2. of the Terms of service.
Copyright 2023 Northfork AB
Copyright 2023 Northfork AB
Copyright 2023 Northfork AB