Support Package
Customer acknowledges and agrees that a Support Package is a mandatory, non-separable element of this Agreement.The Support Package will be charged monthly, in addition to the fees for the main solution. Northfork reserves the right to discontinue support for the main solution if Customer fails to pay the Support Package fees within fourteen (14) days of the invoice due date.
Customer shall be automatically enrolled in the "Premium" Support Package for a period of fifteen (15) working days following the launch of the main solution (the "Initial Support Period"). The "Premium" Support Package will be provided at no additional cost during this Initial Support Period. Following the Initial Support Period, if Customer does not affirmatively elect to continue with the "Premium" Support Package by submitting a written confirmation via email, Customer's support will automatically default to the "Essential" Support Package.
Technical bug reporting shall be conducted in accordance with the terms specified in the Service Level Agreement (SLA). The Customer shall have the option to report any exclusive technical issues directly through Northfork’s designated support email.
During the term of this Agreement (the "Commitment Period"), the prices listed will remain in effect and will not be subject to increase. Any increase of the pricing will be done according to the 5.2. of the Terms of service.
