Kavall

UK
retailer

Key Results

7.7% higher average order value using Northfork technology.

4.2% higher items per order using Northfork technology.

Resolved customer service concerns and optimized shopping procedures.

Challenge

Kavall, a prominent grocery delivery platform based in Sweden, encountered a significant hurdle in navigating the complex landscape of quick commerce, striving to achieve both profitability and sustainable customer retention amidst fierce competition within the market.

The leading UK retailer encountered a series of obstacles within their grocery business. These challenges included subpar customer service from their previous provider, a pressing need for a quicker and more engaging shopping experience, and a quest to integrate meal planning into their services, despite struggling to grasp its advantages..

Northfork’s solution

To tackle this challenge head-on, Kavall strategically leveraged the innovative capabilities offered by Northfork APIs. By meticulously integrating these APIs into their platform, they revolutionized the user experience by seamlessly incorporating over 300 meticulously curated recipes. This integration not only facilitated a streamlined and user-friendly recipe shopping experience but also empowered customers to effortlessly add entire recipes to their shopping carts with a single click. This transformative approach not only enhanced convenience but also solidified Kavall's position as a frontrunner in the realm of grocery delivery, marking a significant leap forward in optimizing their operations for sustained profitability and fostering enduring customer loyalty.