Service Delivery Manager

At Northfork we are spearheading the technical development of the grocery industry, working with the biggest retailers and publishers in the world. 

Our vision is ‘grocery shopping on autopilot’, with a perfect result every time. We obsess about the meals that inspire us, how we plan our shopping trips online or to a store, how we shop, cook and comment on the food experience.

Purpose

The Delivery Manager ensures the successful completion of all onboarding related projects and also oversees the people performing work on the projects from start to finish, managing and motivating the project members and other team members, giving customer presentations, and writing project proposals.

It includes planning, scheduling, execution, delivery, driving and overseeing the deliveries from the sales organisation towards our new and existing clients, as well as securing technical onboarding and prepare the handover to Customer Success / Sales. 

We are looking for an organised, detail-oriented individual to join our Product team as Service Delivery Manager. The responsibilities of this manager include  onboarding and guiding new clients to achieve their first success with our products, and have new features integrated with ease with existing clients. 

This is a cross-functional role, in close connection with our Sales and Tech organisation, reporting to the VP of Product currently on parental leave, so reporting will be done to the CEO.

Other responsibilities

Qualifications

To be successful in this role, you should have a good working knowledge of project estimation techniques and the ability to motivate team members. Ultimately, a top-notch Delivery Manager should have good communication and decision-making skills.

Location 

Northfork is hybrid-remote with placement in Stockholm. 

What we offer

Equality

Northfork is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability and other statuses protected by law.